Sign language
On this page we provide you with information in German Sign Language.
The "Violence against men helpline"
Why does the helpline exist? How does the helpline support men at risk of violence or affected by violence? And how can men with hearing impairments or hearing loss get in touch with the counselors?
In the sign language videos, we explain what content you will find on the "Violence against men" helpline website and how the website navigation works.
Welcome to the website of the "Violence against men helpline"!
The "Violence against men helpline" is a free and anonymous advice service for men threatened or affected by violence. Violence that you experienced as a child, that takes place at home or on the internet. Here you can find advice on domestic violence, sexualized violence, violence in childhood, bullying, stalking and forced marriage.
The help offered is not only for men who have been affected, but also for people who know men who have been affected, so-called supporters. Professionals can also use the service.
You can reach the counselors of the "Violence against men helpline" by calling 0800 12 39 900 from Monday to Thursday from 8 am to 8 pm and Friday from 8 am to 3 pm.
Alternatively, you can contact them by email at beratung@maennerhilftelefon.de or via online counseling.
The "Violence against men helpline" is also available via chat. You can use it Mondays to Thursdays from 12 noon to 3 pm and from 5 pm to 7 pm.
The options for using the online advice service and the chat are presented in the sign language video for navigating the website.
The advice service is available in German and English. Turkish-speaking men can contact the "Violence against men helpline" during office hours on Mondays from 6 p.m. to 8 p.m. and by email. Unfortunately, counseling in German sign language and in sign language is not possible. We apologize for this.
Counseling is confidential and anonymous. This means that you do not have to give your name. No data about you will be stored.
The advisors will listen to you and help you. If you wish, the advisors will also look for violence protection apartments and advice centers for you. They can also give you the telephone numbers and email addresses of help facilities.
Sign language video for navigating the website
Help hotline for violence against men
Welcome to the website www.maennerhilfetelefon.de.
On the homepage you will see the buttons for "Sign language", "Easy language" and "Tips for anonymous surfing". There you will find information on the help available in sign language and in plain language. The "Tips for anonymous surfing" button contains information on data security.
The "Violence against men helpline" can be reached in many ways, whether by phone, email, online advice or instant text chat.
Calls can be made from Monday to Thursday from 8 am to 8 pm and on Friday from 8 am to 3 pm by calling 0800 12 39 900.
If you click on "CHAT NOW" in the "Instant text chat" window, you will be redirected to the instant text chat, where advice is available from Monday to Thursday from 12 noon to 3 pm and 5 pm to 7 pm.
If you click on "Mail advice", advice is available by e-mail either via the e-mail address beratung@maennerhilfetelefon.de or via secure online advice.
Registration is required for online counseling. This can be done anonymously. If you would like to register anonymously, please assign a user name (which you can easily remember) and a password as follows:
- User name: Letters and numbers, but one special character (e.g. ö, ü, ä, +).
- Password: it must contain upper and lower case letters, numbers and special characters (allowed here).
- Please do not forget to click on the terms of use and the declaration of consent (data protection).
If you register with an e-mail address, you will receive a message by e-mail to the address provided.
The icons "anonymous", "free" and "safe" mean that the "Violence against men helpline" provides anonymous, free and safe advice to victims, supporters and professionals.
Figures, data and facts about violence against men can be found by clicking on the "Find out more" button.
On the homepage, you will find the tabs "I have experienced violence", "I would like to help" and "I would like to know more". There, victims, supporters and professionals can find further information on forms of violence, support options and publicity materials.
On the website you will also find the "FAQs", the "Declaration on accessibility", the "Imprint" and information on "Data protection".
You can always find the number of the help hotline on the logo.
Sign language videos to explain accessibility
Declaration of accessibility
The Ministry for Children, Youth, Family, Equality, Refugees and Integration of the State of North Rhine-Westphalia (MKJFGFI) strives to make its websites accessible. Websites should be designed in such a way that they comply with the national legislation implementing Directive (EU) 2016/2102 of the European Parliament. The following accessibility statement applies to the website www.maennerhilfetelefon.de and its sub-chapters.
Status of compatibility with the requirements for accessible information technology
This declaration was created on April 17, 2024. The Barrier-free Information Technology Competence Center tested the website in April 2024.
The website www.maennerhilfetelefon.de is currently compliant with the technical requirements of the Barrier-free Information Technology Ordinance of North Rhine-Westphalia. For the date of the test and the creation of this declaration, please refer to the information below this video. For the accessibility test, the specifications from the Barrierefreie-Informationstechnik-Verordnung Nordrhein-Westfalen (BITV NRW) were applied, which means that the test steps carried out are largely based on the international WCAG standard. It was determined that the site is currently compliant according to the BITV/WCAG assessment.
Feedback and contact
You can find the contact form on the MKJFGFI website at Contact form on the MKJFGFI website.
You can also contact us by post or telephone:
Ministry for Children, Youth, Family, Equality, Refugees and Integration of the State of North Rhine-Westphalia
Völklinger Straße 4
40219 Düsseldorf
Telephone: 0211 837 - 2000
Have you noticed any shortcomings in the accessibility of content on this site? Or do you have questions about accessibility? Then you are welcome to contact us. Please use the contact form on the website of the responsible ministry. You can find the link below this video.
You can also contact us by post or telephone. You will also find the contact details below this video.
Monitoring body for accessible information technology in the state of North Rhine-Westphalia
You can send an e-mail to the monitoring body to the e-mail address ueberwachungsstelle-nrw@it.nrw.de.
Further information on the monitoring center can be found here: https://www.mags.nrw/ueberwachungsstelle-barrierefreie-informationstechnik
The monitoring body for accessible information technology of the state of North Rhine-Westphalia regularly checks whether and to what extent websites and mobile applications of public bodies in the state meet the accessibility requirements.
The aim of the monitoring body's work is to ensure compliance with the requirements for accessible information technology and to ensure that the legal regulations are implemented across the board.
If you would like to send an email to the monitoring body, please use the email address provided below this video.
For more information on the monitoring body, please see the link below this video.
Arbitration procedure/enforcement procedure
You can reach the Ombuds Office for Accessible Information Technology NRW at the following e-mail address: ombudsstelle-barrierefreie-it@mags.nrw.de
Further information on the Ombuds Office for Accessible Information Technology NRW can be found here: https://www.mags.nrw/ombudsstelle-barrierefreie-informationstechnik
If you do not receive a satisfactory response to messages or inquiries about accessible information technology on this website, you can contact the ombudsman's office for accessible information technology of the state of North Rhine-Westphalia. The ombudsman's office is assigned to the commissioner for the interests of people with disabilities and is legally anchored in §§ 10d, 10e BGG NRW and §§ 9 ff of the BITV NRW. With the involvement of all parties concerned, the ombudsman's office attempts to determine the circumstances of the lack of accessibility so that the provider can rectify them. This is not about finding winners or losers. Rather, the aim is to find a solution to a problem together and out of court with the help of the arbitration board.
The conciliation procedure is free of charge. You also do not need legal advice. You can contact the ombudsman's office for accessible information technology in North Rhine-Westphalia at the email address below this video. There you will also find a link with further information on the Ombudsman's Office for Accessible Information Technology NRW.